FAQ
Have a question not listed below? Reach out to us at info@staci.com.au and we'd love to help out!
How long will it take to get my orders?
In most cases, orders placed with standard shipping will arrive within 3-4 business days while orders placed with express shipping will arrive within 1-2 business days!
Do you ship overseas?
Absolutely! We ship all over the world.
Is the Staci Companion suitable for all ages?
Yes, the Staci Companion is suitable for individuals of all ages and body types. It's designed to be versatile and user-friendly, making it accessible to a wide range of users.
Can I use the Staci Companion during pregnancy?
We recommend consulting with your healthcare provider before using the Staci Companion during pregnancy.
While many users find it helpful, it's essential to ensure it's safe for your specific situation.
Will the Staci Companion fit me?
The Staci Companion is designed to fit individuals of all body types comfortably. It comes with a strap extender, ensuring that it can accommodate a wide range of waist sizes. Whether you have a petite or curvier frame, the Staci Companion's adjustable strap allows for a customized fit, providing you with the perfect level of comfort and support. We've designed the Staci Companion with inclusivity in mind, so you can experience its benefits, regardless of your body shape or size.
What payment methods do you accept?
We accept most payment methods, including all credit cards, debit cards, Afterpay, Zip pay and PayPal.
What is your return policy for the Staci Companion?
We offer a 45-day risk-free trial for the Staci Companion. If you're not completely satisfied with your purchase, you can return it within 45 days for a full refund!
How can I initiate a return?
To initiate a return, please contact our customer support team at returns@staci.com.au.
We will guide you through the process and provide you with the necessary instructions.
Is there a warranty for the Staci Companion?
Yes, the Staci Companion comes with 12 months of warranty. Please refer to the warranty terms and conditions provided with your product for more information.