Shipping policy

Thank you for shopping with us! This Shipping Policy outlines the terms and conditions for the shipment of orders placed on our ecommerce platform. We primarily utilise Australia Post as our shipping carrier to deliver your parcels.

1. Order Processing:
1.1. All orders are subject to verification and approval before shipment.
1.2. Once your order is successfully processed, we aim to dispatch it within 24 hours. Please note that processing times may vary during peak seasons and promotional periods.
1.3. Orders received on weekends or public holidays will be processed on the following business day.

2. Shipping Methods:
2.1. We use Australia Post as our primary shipping carrier.
2.2. The available shipping methods and their corresponding delivery times will be displayed during the checkout process.
2.3. Delivery times are estimated based on the information provided by Australia Post and are subject to their operational capabilities and any unforeseen circumstances beyond our control.

3. Shipping Rates:
3.1. Shipping rates are calculated based on the weight, dimensions, and destination of the package.
3.2. The shipping cost will be displayed during the checkout process before you confirm your order.
3.3. We may offer free shipping promotions for specific products or order values. Such promotions will be clearly communicated on our website.

4. Order Tracking:
4.1. Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
4.2. You can track your order by visiting the Australia Post website and entering your tracking number in the designated field.

5. Delivery:
5.1. Deliveries are made to the shipping address provided during the checkout process. Please ensure that the address is accurate and complete to avoid any delays or misdelivery.
5.2. Delivery times may vary depending on the destination and shipping method chosen during checkout.
5.3. Australia Post will attempt delivery according to their standard procedures. If you are not available to receive the package, a delivery notification may be left, and you may need to arrange for redelivery or pick up from a designated location.
5.4. We are not responsible for any additional fees, customs duties, or taxes that may be imposed by the destination country or Australia Post. It is the customer's responsibility to be aware of and comply with any applicable import regulations.

6. Lost or Damaged Packages:
6.1. In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team within 3 business days of the expected delivery date.
6.2. We will work with Australia Post to initiate an investigation and resolve the issue as quickly as possible. However, please note that the resolution timeframe may vary depending on the circumstances and Australia Post's policies.

7. Order Modifications and Cancellations:
7.1. Once an order has been placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase.
7.2. If you have any concerns or need assistance with your order, please contact our customer support team, and we will do our best to assist you.

8. Changes to the Shipping Policy:
8.1. We reserve the right to modify or update this Shipping Policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.
8.2. It is your responsibility to review this policy periodically to stay informed about any changes.

If you have any questions or need further clarification regarding our shipping policy, please contact us.